Effective Date: 11/7/2024

1. Introduction

Welcome to TelecareRx. Your privacy is critically important to us, and we are committed to safeguarding the confidentiality and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services via www.telecarerx.com.

2. Information We Collect

a. Personal Health Information (PHI):

- Names, dates of birth, medical history, symptoms, medication information, and other health-related data necessary for providing telemedicine services.

b. Non-Personal Information:

- Device information, log data, usage patterns, IP addresses for site functionality, and analytics.

c. Cookies and Similar Technologies:

- We use cookies to enhance user experience, remember preferences, and for analytics. You can manage or disable cookies through your browser settings, though this might affect site functionality.

3. How We Use Your Information

- To Provide Services: We use your PHI to offer medical consultations, manage appointments, and provide treatment plans.

- For Communication: Sending you appointment reminders, follow-ups, or health-related communications.

- For Improvement: To analyze service use for improving our offerings.

- Legal Compliance: To comply with HIPAA, GDPR, CCPA, or other relevant regulations.

4. Sharing Your Information

- With Your Consent: Only with your explicit permission or as part of your treatment process.

- Service Providers: With third parties who assist in our operations, like IT service providers, under strict confidentiality agreements.

- Legal Reasons: If required by law or to protect our rights.

5. Security Measures

We employ industry-standard security measures including encryption, access controls, and regular security audits to protect your data against unauthorized access or breaches.

6. Your Rights

- Access: You can request access to your PHI.

- Correction: Ask for corrections to be made to any inaccurate data.

- Deletion: Request deletion of your data under certain conditions.

- Portability: Receive a copy of your data for transfer to another service.

If you wish to exercise these rights, please contact us using the details provided at the end of this policy.

7. Retention of Information

We retain your information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under this age.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, notified to you via email. We encourage you to review this policy periodically.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, or to exercise your rights, please contact us at:

- Email: support@telecarerx.com

11. Consent

By using our services, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.